Privacy Policy

1. Introduction

This Privacy Policy describes how SemperStream B.V. processes personal data in accordance with the General Data Protection Regulation (EU 2016/679) and Dutch privacy legislation (AVG).

By using our Website or Services, you agree to this Policy.

2. What Personal Data We Collect

Account Information

• Name, email, company name

Payment Details

• Payment details (via Stripe, PayPal, etc.)

Technical Data

• Cookies, IP address, device/browser info

Usage Analytics

• Account usage metrics

3. Legal Basis for Processing

We process your data:

With your explicit consent

To fulfill our contractual obligations (e.g., access to paid services)

To comply with legal obligations (e.g., tax, anti-money laundering)

For legitimate interests such as fraud prevention, service improvements, or direct marketing (with opt-out)

4. Data Retention

We retain personal data only as long as necessary for the purposes stated or to comply with legal obligations.

You may request deletion of your data, except where we must retain data for investigations, fraud prevention, or statutory retention periods.

5. Data Transfers

Your data may be stored or processed in countries outside the EU. If so, we ensure appropriate safeguards (e.g., EU adequacy decisions or Standard Contractual Clauses).

6. Cookies and Analytics

Cookie Usage

• We use cookies to improve website performance and user experience

• You can manage or delete cookies via your browser settings

• For more information, visit: www.allaboutcookies.org

• We also use Google Analytics in compliance with GDPR

7. Your Rights

Under GDPR, you have the right to:

Access your personal data

Correct inaccurate data

Erase your data ("right to be forgotten")

Restrict or object to processing

Data portability

Withdraw consent at any time

To exercise any of these rights, contact: privacy@semperstream.com. We respond within 30 days.

8. Marketing Communication

We may send you updates about our services. You can unsubscribe at any time via a link in the email or by contacting us.

9. Children's Data

We do not knowingly collect data from anyone under 16. Users under 18 must confirm parental consent. If we find such data, we will delete it.

10. Data Security

We implement industry-standard technical and organizational measures including:

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SSL encryption

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Access controls

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Secure cloud storage partners (AWS, GCP)

11. Contact & Complaints

For questions: privacy@semperstream.com

For privacy complaints: You can contact the Autoriteit Persoonsgegevens (Dutch Data Protection Authority):

https://autoriteitpersoonsgegevens.nl